Returns & Exchanges

HELIOT EMIL offers a 14-day return policy from the date of receipt, provided items are returned in their original condition with all industrial hardware and tags intact. We prioritize a seamless process to ensure your technical garments meet the highest standards of form and function.

1

Initiate Request

Access our digital returns portal using your order number and email address to select the items you wish to return or exchange.

2

Prepare Package

Place the items in their original protective packaging, ensuring all signature metal components are padded to prevent damage during transit.

3

Affix Label

Download and print the pre-paid shipping label provided via the portal and securely attach it to the exterior of your parcel.

4

Dispatch & Refund

Drop off the package at your nearest authorized courier point; once received and inspected at our warehouse, your refund will be processed within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing