Frequently Asked Questions

Essential information regarding your HELIOT EMIL experience.

What is the standard shipping timeframe?

We offer worldwide shipping via DHL Express. Domestic orders typically arrive within 2-4 business days, while international shipments may take 5-7 business days depending on customs processing.

How do I initiate a return or exchange?

Items can be returned within 14 days of delivery. All products must be in original condition with tags attached. Please visit our dedicated returns portal to generate a prepaid shipping label.

Are duties and taxes included in the checkout price?

For orders within the EU, VAT is included. For international orders outside the EU, duties and taxes are calculated at checkout to ensure a DDP (Delivered Duty Paid) experience with no hidden fees upon arrival.

How can I ensure I am ordering the correct size?

Each product page features a detailed size guide with specific measurements. As our aesthetic often features structural and slim-fit silhouettes, we recommend sizing up if you are between sizes.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options in select regions.

How do I care for my industrial-hardware garments?

Garments featuring our signature metal hardware should be handled with care. We recommend dry cleaning only for these pieces and removing detachable hardware where possible before professional cleaning.